Last updated: August 24, 2026
Shipping Policy
Order Processing
All orders are handmade to order or from small batches. Please allow 2 business days for your order to be processed and packed before it is dispatched.
Delivery Timeframes
Once dispatched, orders are typically delivered within 5–7 business days, depending on your location. Delivery times may be longer for remote areas.
Shipping Charges
A flat shipping rate of ₹99 applies to all orders across India.
Shipping Partners
We ship through Shiprocket. Once your order is dispatched, you will receive a tracking number via email/SMS to track your shipment.
Cash on Delivery
We currently do not offer Cash on Delivery; all orders must be prepaid online.
Order Tracking
You can track your order using the tracking link/number shared after dispatch, or by contacting us directly at 7387066122 / 9168113757.
Delays
While we do our best to meet estimated delivery timelines, delays may occur due to courier issues, weather, or circumstances beyond our control. We appreciate your patience.
Undelivered/Returned Shipments
If a package is returned to us due to an incorrect address, refused delivery, or failure to collect from the courier, we will contact you to arrange re-shipping (additional shipping charges may apply) or process a refund minus shipping costs.
Returns Policy
Eligibility for Returns
As our products are handmade, natural, and personal-care/cosmetic items, we do not accept returns or exchanges on products that have been opened, used, or where the seal/packaging has been broken, for hygiene and safety reasons.
We accept a return or replacement request only if:
- You received a damaged product
- You received the wrong product
- The product was defective on arrival
Return Window
Please contact us within 48 hours of delivery with your order number and photos/video of the issue, at kiyomiherbalbeauty@gmail.com or 7387066122 / 9168113757.
Return Process
- Contact us with your order details and evidence of the issue
- Once approved, we’ll arrange a pickup or ask you to ship the item back to us (unopened, unused, in original packaging)
- Upon inspection, we will process a replacement or refund per our Refund Policy
Non-Returnable Items
- Opened or used soaps, shampoos, hair oils, face washes, lip balms, scrubs, or facial kits
- Items without original packaging
- Made-to-order items (e.g., facial kits) unless damaged or defective on arrival
For refund timelines and methods, see our [Refund Policy].
