Last updated: August 24, 2026
When Refunds Apply
We offer refunds in the following cases only:
- You received a damaged, defective, or incorrect product, reported within 48 hours of delivery
- Your order was cancelled before dispatch
- A package was lost in transit and confirmed by the courier
- An order was returned to us due to a failed delivery attempt not caused by an incorrect address you provided
Since our products are handmade personal care items, we cannot offer refunds for change of mind, or once a product has been opened or used, for hygiene reasons.
Order Cancellations
- Orders can be cancelled for a full refund only before they are dispatched. Once an order has been packed/shipped, it cannot be cancelled.
- To cancel, contact us as soon as possible at kiyomiherbalbeauty@gmail.com or 7387066122 / 9168113757 with your order number.
Refund Process
- Once your return/cancellation/damage claim is approved, we will notify you via email/SMS/WhatsApp.
- Approved refunds are processed within 5–7 business days.
- Refunds are issued to your original payment method via Razorpay (the same card/UPI/bank account used at checkout).
- Shipping charges are non-refundable, except in cases where the product was damaged, defective, or incorrect at our fault.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank/payment app statement again
- Contact your bank or payment provider, as processing times can vary
- If you’ve done this and still haven’t received your refund, contact us at kiyomiherbalbeauty@gmail.com or 7387066122 / 9168113757
Contact Us
Kiyomi 73, Vakratunda Apartment, Loksewa Nagar, Nagpur, Maharashtra, 440022 Email: kiyomiherbalbeauty@gmail.com Phone: 7387066122 / 9168113757
